Associate II

Description

Date: Mar 13, 2024

Location: Cochin, IN, 682042

Company: Hubbell Incorporated

Job Overview
We are looking for suitable Graduates experienced with good communication skills to support the Hubbell India customer service Team’s routine, adhoc activities, and projects predominantly but not limited to any specific task. This requirement is for responding to customer enquiries, sales order creation, expediting orders, quote creations, price resolutions & other customer service activities A Day In The Life

Excellent communication

Good in MS Office

SAP experience is good to have added advantage - MS Excel advanced What will help you thrive in this role? Some of the key responsibilities are: (but not limited to)

• Support routine activities based on Service Level Agreement

• Support Customer enquiries, order entry, order changes and other requirements of customers

• Work as customer service associate flexible to support during night shift

• Contribute as a team member to ensure the Hubbell India team meets all its KPIs

• Ensure daily volumes are completed with high quality standard and quick TAT

• Ensure all requests from customers and CS teams are acknowledged for the day and coordinate with teams across the enterprise to resolve customer enquiries

Internal training will be provided to the selected candidates. Post training the associate will be getting the full time support of one analyst for a month Competencies Initiative and Drive Emotional Intelligence Customer Focus Positive Approach and Stress Tolerance

Job Segment: ERP, SAP, Technology